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It is possible that Active Agent for Outlook became disabled due to a problem in Outlook. To Re-enable Active Agent for Outlook do the following:
| • | Select Help-About Outlook-Disabled Items and enable REMScore if it is listed (Outlook 2002 and 2003 only) |
| • | Close and restart Outlook |
If the toolbar is not back after restarting Outlook then:
| • | Select Tools-Options-Other-Advanced Options-COM Addins |
| • | If REMScore.dll is checked uncheck it, otherwise check it and click OK. |
| • | If it was checked and you unchecked it go back into COM Addins and recheck it. |
| • | Click the OKs to close the rest of the boxes and Active Agent for Outlook should be re-enabled. |
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